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HOTELIER Magazine - 3rd issue
The Hotelier LLC presented the third issue of its "Hotelier Magazine" which covers the ever-growing hospitality industry in Armenia and not only. The event took place at HYATT Place Yerevan and it brought together over 110 hotel industry executives, representatives of adjacent spheres both governmental and private. Stanisav Stojcic, the general manager of HYATT Place, Yerevan, as well as Tatevik Revazyan, Chair of Civil Aviation Committee of RA, opened the event with remarks and spoke of the importance of having such an initiative bring together the whole industry and contribute to its development in Armenia.
Karine Nazaryan - Hospitality Professional
Also, probably the most important matter is that you – literally – take care of people. This is debatable, but my experience tells me it takes empathy and commitment to put another person’s needs and desires ahead of your own – while keeping a smile on your face.
Customers come to hotels for various reasons, but in short, they want an experience. They want hotel employees and representatives to accord their time, care and attention. And just as people differ greatly, so does the care and commitment each hotelier exhibits to his/her clients. Some may settle for meeting the basics, such as checking-in a family or serving beverages at the hotel’s bar, but others will take an extra step and not just meet their client’s demands, but also exceed them.
Anastasiya Romanova - Expedia Group
Expedia Group is not just an OTA, it is indeed a travel-platform, with the help of which the traveler can completely form his/her trip: starting from buying a ticket and booking a hotel to renting a car and buying a cruise, tickets to a concert or sightseeing tour. For the corporate segment, there is a resource Egencia that is also not limited to the offer of new properties.
Hayk Sahakyan-The Alexander, a Luxury Collection Hotel, Yerevan
Each hotel aims to be considered as the best one, it is the obvious desire. The luxury segment is the new-born definition in Armenia in general and in the hospitality industry in particular. As the first and only international luxury hotel in the country, we represent standards, approach, and vision that the luxury hotels are to have. In my opinion, luxury is the best, limited, sophisticated and meaningful attitude to the regular services and goods, similar to the reason to separate classical music from the rest.