Andrey Korystov - Les Clefs d’Or - Russia

Next year it will be our 20 years anniversary, this is, basically not as much. Compared to the international association “Les Clefs d’Or”, we are a relatively young, but, as we were told in the international executive committee, our association is quite strong, and progressing to the right way. Les Clefs d’Or Russia began with several people in Moscow, and now it includes more than 60 people from different countries and cities. Over the past 20 years, we have done a lot, and we will probably celebrate it in a fine way, together with all our friends, fellow concierges, and will strive further to the highest level of service.
, ,

Garegin Avagyan - Hilton Moscow Leningradskaya

You need to prove yourself as a good concierge. The concierges in the city must know you, you must constantly go to meetings (they are often held in here) and be the best version of yourself. Secondly, you must work as a concierge in a 5-star hotel for 3 years, and a total of 4 years in the hotel business. You must pass an exam, an essay, and an interview, write a project, defend this project at the annual meeting, and after that, you can get the golden key. Getting the golden key is very difficult. You need to bring out the best in yourself and be a very good concierge. But the most important thing is to be a good person. Because if you are a good person, you are better at helping guests, and you will be flawless in this service.